Managed IT services and IT support
An IT department without hiring one: a helpdesk your staff can call, laptops and accounts that are set up properly, and systems that are monitored and backed up in the background.
What's included
Everything in one place, from one team
Helpdesk, devices, security and backups under one agreement.
- 01
Helpdesk
Phone, email and remote support for your staff, Monday to Friday, 8:00–18:00.
- 02
Monitoring
Servers, devices and backups watched 24/7, with alerts acted on before they become problems.
- 03
Devices
Laptops and phones set up, updated and managed centrally, so a lost device is an inconvenience, not a breach.
- 04
Accounts and email
Microsoft 365 or Google Workspace users and licences managed, including starters and leavers.
- 05
Security
Patching, endpoint protection and multi-factor sign-in kept in place and checked.
- 06
Backups
Business data backed up every day, with restores tested rather than assumed.
- 07
Advice
Regular reviews of what has come up, what needs replacing and what to budget for next.
Need something not listed?
Describe the problem rather than the service. We'll tell you whether we can help.
Tell us what you need
How it works
Four clear steps, no surprises
You always know what happens next, and nothing starts until you've agreed it.
Audit
We document your devices, accounts, licences, backups and risks, and tell you what we find.
Onboard
Urgent issues fixed, monitoring and backups in place, and your team introduced to the helpdesk.
Support
Day-to-day help for your staff, plus maintenance that happens without anyone needing to ask.
Review
Regular check-ins on what has come up, upcoming risks and spending you should plan for.
Pricing
How pricing works
A fixed monthly fee per user, so the cost grows only as your team does. One-off projects such as office moves or migrations are quoted separately.
Want a figure for your situation?
Tell us what you need and we'll explain what the quote would depend on.
Ask for a quoteTechnology
Tools chosen to last, not for novelty
We choose tools for how long they'll be supported and how easy they are to hire for.
Productivity
Devices
Management
A project we deliver
Taking over IT for a growing team
The problem, how we solve it, and what changes afterwards.
The problem
IT has grown up around the office manager. Laptops are set up by hand, passwords are shared, and nobody is sure the backups work.
How we solve it
- Audit every device, account and licence and write up the risks in plain English.
- Bring laptops under central management, switch on multi-factor sign-in and fix the backups.
- Hand day-to-day issues to the helpdesk, with a standard checklist for starters and leavers.
What changes
- Office manager back to their actual job
- Starters set up on day one
- Leavers locked out the same day
Do you offer on-site IT support?
We're remote-first, because that's how most problems are fixed fastest. When something needs hands on site, such as a new office or a network fault, we arrange a visit.
We already have someone who looks after our IT. Can you work alongside them?
Yes. Plenty of businesses keep an internal person for day-to-day questions and use us for monitoring, security, projects and holiday cover.
What happens in the first month?
We audit your setup, fix anything urgent, put monitoring and backups in place and document it all. You'll get a written summary of what we found.
Related services
Often paired with this service
Cloud & DevOps
Cloud migration, infrastructure management and automated deployments.
Bespoke software
Internal tools, integrations and business systems built around how you already work.
Start a conversation
Tell us what you're working on
A few lines is enough. We'll reply within one business day to arrange a call.
- 1You tell us what you need by form, email or phone.
- 2We reply within one business day and book a short call.
- 3If we're a good fit, you get a written scope and quote.
- Phone
- 07869 579246
- Hours
- Monday to Friday, 8:00–18:00